Politique de remboursement
RETURN AND REFUND POLICY
At BERLY, we want you to be satisfied with your purchase. This policy explains your rights regarding returns, withdrawals, damaged or defective products, and refunds.
14-DAY RIGHT OF WITHDRAWAL
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The 14-day withdrawal period begins on the day you, or a third party designated by you other than the carrier, receives the goods. If an order contains several items delivered separately, the period begins when the last item is received.
To exercise your right of withdrawal, please contact us at christalpereira@gmail.com or use the electronic return or cancellation function available through our store, where applicable.
After notifying us of your decision to withdraw, you must return the goods without undue delay and no later than 14 days from the date you informed us of your decision.
RETURN ADDRESS
Please contact us before sending any return.
Returns must be sent to:
[RETURN ADDRESS TO BE COMPLETED BEFORE LAUNCH]
Do not send products back to the original supplier or manufacturer unless we specifically instruct you to do so.
RETURN CONDITION
You may inspect and handle the product only to the extent reasonably necessary to determine its nature, characteristics, and functioning, as you would normally be able to do in a physical store.
You may be responsible for any reduction in value resulting from handling the product beyond what is necessary for this purpose.
Please return the product with all accessories, components, manuals, and packaging supplied with it whenever reasonably possible.
RETURN SHIPPING COSTS
If you exercise your right of withdrawal because you changed your mind, you are responsible for the direct cost of returning the product.
If the product is defective, damaged, incorrect, or otherwise does not conform to your order, BERLY will bear the reasonable return shipping costs.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product arrives damaged, defective, incomplete, or you receive the wrong item, contact us as soon as possible at christalpereira@gmail.com and provide your order number and, where appropriate, photographs or other information that helps us assess the issue.
Your statutory consumer rights and legal guarantee rights are not affected by this return policy.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The legal right of withdrawal may not apply to certain products where an exception provided by applicable law applies, including:
- goods made to the consumer's specifications or clearly personalized;
- goods that are liable to deteriorate or expire rapidly;
- sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery;
- other products or services specifically excluded from the right of withdrawal under applicable consumer law.
An exception will only be applied where legally permitted.
Personal care or beauty products are not automatically excluded from returns. However, sealed products that cannot be returned for genuine health or hygiene reasons may become non-returnable once the seal has been broken.
EXCHANGES
We do not currently offer direct exchanges.
If you wish to replace an eligible product, please return the original product in accordance with this policy and place a new order.
REFUNDS
When you validly exercise your right of withdrawal, we will refund all payments received from you for the returned goods, including the cost of our least expensive standard delivery option offered for your order.
Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.
Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.
We will issue the refund without undue delay and no later than 14 days after being informed of your decision to withdraw.
We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.
After BERLY issues the refund, your bank or payment provider may require additional time to process the transaction.
CANCELLATIONS BEFORE FULFILMENT
If your order has not yet been fulfilled, you may request cancellation through the cancellation option available in your customer account or by contacting us at christalpereira@gmail.com.
If the order has already entered fulfilment or has been shipped, the normal withdrawal and return procedure may apply.
CONTACT
For return or refund questions, contact:
BERLY
Email: berly.support@gmail.com
Phone: +32 467 836 546
Business registration number: 1034683459
VAT number: BE1034683459