FAQ

Orders

Can I change or cancel my order?
Please contact us as soon as possible. Once an order has entered processing, we may no longer be able to make changes or cancel it.

How will I know my order has been confirmed?
After placing your order, you will receive an order confirmation by email.

Shipping

How long does delivery take?
Delivery times may vary depending on the product and destination. The available shipping information will be shown during checkout or communicated with your order.

Can I track my order?
If tracking is available for your shipment, you will receive tracking information by email once your order has been dispatched.

Personalized Jewelry

Can all BERLYS jewelry be personalized?
No. Personalization is available only on selected products. The available options will always be shown on the product page.

Can I change the personalization after placing my order?
Contact us immediately. Because personalized pieces may enter production quickly, changes cannot always be guaranteed.

Returns & Refunds

Can I return my order?
Return eligibility depends on the product. Personalized or made-to-order items may have different conditions. Please check our Refund Policy for complete information.

What if my item arrives damaged or incorrect?
Contact us as soon as possible with your order details and clear photos so we can review the issue and help you find a solution.